Guided by the NDIS Code of Conduct
As a certified NDIS provider, every member of our team is bound by the NDIS Code of Conduct. These are not just rules — they are our core commitments to every person we support: quality, safety, privacy and the right to raise concerns.
Act with Respect & Integrity
We treat every person with dignity, respect their culture, values and beliefs, and act with honesty at all times.
Promote Rights & Self-Determination
We uphold your legal and human rights and support your right to make informed choices and control your life.
Provide Safe & Competent Support
We deliver supports safely and competently, with care and skill, and refer on when something is outside our scope.
Prevent Violence & Neglect
We take all reasonable steps to prevent and respond to abuse, neglect, exploitation and discrimination — zero tolerance.
Privacy & Dignity
Consistent processes protect your personal privacy and dignity at all times. Your information stays confidential and secure.
Access to Advocacy & Complaints
You can raise concerns without fear and access an independent advocate of your choosing at any stage.
Complaints & Advocacy
If something isn't right, you have the right to speak up without fear. You can raise a concern directly with us, or contact an independent advocate at any stage — we'll support you either way. Call 0435 376 065 or email info@mayahcare.com.au to make a complaint or ask about advocacy support.
Ready to Get Started?
Contact Mayah Care Australia — we respond within 24 hours and have your Service Agreement ready in 48 hours.