Last updated: 3 August 2026
Our Commitment to Your Privacy
Mayah Care Australia Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and the additional privacy obligations set out in the NDIS Code of Conduct and NDIS Practice Standards.
What Information We Collect
We may collect personal information including your name, contact details, NDIS participant number, plan details, health and support needs, and information provided by you, your family, carers or support coordinators when you enquire about or receive our services, apply for a role with us, or submit feedback.
How We Use Your Information
- To assess your support needs and deliver NDIS services to you.
- To communicate with you, your family, carers, plan managers or support coordinators.
- To meet our reporting obligations to the NDIS Commission and NDIA.
- To respond to enquiries, job applications and feedback.
- To improve our services and comply with our legal obligations.
How We Store and Protect Your Information
We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Access to participant records is limited to staff who need it to provide your support.
Sharing Your Information
We do not sell your personal information. We may share relevant information with your nominated support coordinator, plan manager, other treating professionals, or the NDIS Commission/NDIA where required by law or with your consent.
Your Rights
You have the right to access the personal information we hold about you, request corrections, and lodge a complaint if you believe your privacy has been breached. Contact us using the details below, or the Office of the Australian Information Commissioner (oaic.gov.au).
Website Data (Cookies & Analytics)
Our website uses Google Analytics to understand how visitors use our site. This collects anonymised, aggregate data (such as pages visited and general location) and does not identify you personally. We do not use cookies for advertising or tracking across other websites.
Contact Us About Privacy
If you have questions about this policy or wish to access or correct your information, contact us at info@mayahcare.com.au or 0435 376 065.
Questions about your privacy or these terms?
Contact us any time — we're happy to explain anything in plain language.