Whether it's a compliment, a concern, or a formal complaint — we want to hear from you. Every voice helps us provide better, safer care.
Two ways to tell us
Choose whichever feels right. Complaints and concerns always come to us directly and privately — they are never posted publicly.
Talk to us directly and confidentially. We acknowledge every complaint within 2 business days and work with you until it's resolved.
Happy with your support? A short Google review helps other families find care they can trust — it only takes a minute.
Submit feedback or a complaint
This goes straight to our management team — not published anywhere. We'll acknowledge it within 2 business days.
You always have the right to escalate to the NDIS Quality & Safeguards Commission — free, confidential, and independent of Mayah Care.
ndiscommission.gov.au/complaints · Complaints line 1800 035 544
Your rights, always
